Configuring the app

Uninstalling the Intercom app

To uninstall Jira Cloud for Intercom go to the app store by clicking on respective icon in the left navigation bar.

After that click Your installed apps and find Jira Cloud.

Click on Jira Cloud and select Uninstall.

Change the issue reporter when creating issues from Intercom

The issue reporter will always be the user who was logged in to Jira when you first set up the Intercom app. If you would like to change that follow these steps:

  1. Log out of Jira

  2. Re-install the Intercom app. During the installation you will be asked to log in to Jira. This time log in with the user that you want to act as issue reporter.

Note that uninstalling and re-installing the Intercom app is a safe procedure. You will not loose any data in the process.

Restrict app access to specific Jira resources

By setting up a dedicated user for the Intercom app, you can fine-tune and control access to the resources in your Jira instance, e.g. the project that you see in the Intercom app.

When you first set up the Intercom app you will be asked to authorize access to your Jira instance (if you are not logged in to Jira you will be asked to do so). After successful authorization any request that the app makes against your Jira instance happens as the user that was logged in when you first authorized access.

If you for example would like to restrict access for example to allow only specific Jira projects in your Intercom app, proceed as follows:

  1. Create a Jira user specifically for the Intercom app

  2. Restrict access and permission for the newly created Jira users to only the projects or resources that you would like to expose in the Intercom app

  3. Log out of Jira and then log back in with the user that you just created.

  4. Uninstall and re-install the app. When you authorize access to Jira it will be granted for the newly created user (logged in user) and therefore any follow-up request to Jira will respect that user's permissions.