Setting up
Installation
During the following installation process, you will be prompted to connect to your Jira instance. Part of this connection is the Jira user (we refer to this user as the app user) on whose behalf the Intercom app will create Jira work items or retrieve data from the Jira site. We recommend creating a dedicated Jira user for this app, as it will allow you to create work items from Intercom as a generic Jira user or to control app permissions independently of any of your existing Jira users. This step is entirely optional. If you prefer to get started immediately, feel free to skip ahead to installing the Intercom app from the app store (the currently logged-in Jira user will become the app user). You can change the app user at any time in the future.
Creating an app user (optional)
To create a dedicated Jira user, please ask your Jira administrator to make one for you or refer to Atlassian's documentation for more details. You may call this user Intercom app or anything else you like.
After that, open Jira in your browser and click your avatar in the top right corner (1), then click Logout (2).
Log back into Jira with the newly created app user, then proceed with the app installation as described below.
Installing the Intercom app
Go to the Intercom app store by clicking on the link below.
Use the search box (1) to find the Jira Cloud app.
Click on the app listing and then click Install. If you are not logged in to Intercom, click on Sign in to install (1) instead.
Once you start the installation, you will be asked to grant our app server permission to "talk" to your Intercom workspace.
Click Authorize access (2) to continue.
Now, you will be redirected to an Atlassian page where we ask for your permission to allow our app server to "talk" to your Jira Cloud site.
Select the Jira site that you want to connect to the Intercom workspace from the Authorize for dropdown (1) field and then continue by clicking Accept (2). 🎉 You will be redirected to the app store in your Intercom, and you are ready to go!
As the next step, add the Intercom app to your Inbox and let your teammates know they can do the same.
Adding the app to InboxLast updated