# Changing the Intercom app user

Any operation in the Intercom app that involves interaction with Jira (e.g. create a work item or retrieve available Jira spaces) will run as what we call the **Intercom app user**. The Intercom app user is the Jira user who was logged in to Jira [when the Intercom app was installed](https://docs.toolsplus.io/intercom/jira-cloud-for-intercom/guides/intercom-administrator/setting-up) and the connection to Jira was authorized. This guide explains how you can change the Intercom app user to another Jira user.

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**Create a dedicated Jira user for the Intercom app**

While not strictly necessary, we highly recommend setting up a dedicated Jira user for the Intercom app. You may call this user **Intercom app** or anything else you like. Benefits of  setting up a dedicated user for the Intercom app include:

* Work items created via the Intercom app have a generic user (the app user) as the work item reporter. 
* You can fine-tune and control access to Jira resources by configuring the app user's permissions (see [Restricting app access](https://docs.toolsplus.io/intercom/jira-cloud-for-intercom/guides/intercom-administrator/restricting-app-access) for more details).
  {% endhint %}

Open Jira in your browser and click on your **avatar in the top right corner (1)**, then click **Logout (2)**.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2Fht8awqMHD2ibsexr2IJa%2FJira%20log%20out.jpg?alt=media&#x26;token=8000ce7f-163e-4bcd-810e-ba9113deed7f" alt=""><figcaption></figcaption></figure>

After that, follow the steps to uninstall the Intercom app.

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**No data will be lost when uninstalling and reinstalling the app**

Intercom may show a warning during the uninstall procedure that data associated with the app will be lost. Note that this is not the case for our app. If you had any links or comments made with the app before, they will all still be available after you reinstall the app.
{% endhint %}

{% content-ref url="uninstalling-the-app" %}
[uninstalling-the-app](https://docs.toolsplus.io/intercom/jira-cloud-for-intercom/guides/intercom-administrator/uninstalling-the-app)
{% endcontent-ref %}

Reinstall the app by following the steps in the setup guide. Note that this time Jira will ask you to log in before you can authorize the connection to Jira. Log in with the Jira user that you would like to become the new Intercom app user.

{% content-ref url="setting-up" %}
[setting-up](https://docs.toolsplus.io/intercom/jira-cloud-for-intercom/guides/intercom-administrator/setting-up)
{% endcontent-ref %}