Managing app features

Intercom for Jira allows you to disable app features if you do not want your users to have them available. This page explains how to disable features and the effect that this has.

Disabling notifications

From the Jira home screen, click Projects (1) in the main navigation menu and select the project that you would like to configure (2). After the project page is loaded, choose Project settings (3) in the left-hand menu.

Scroll down in the left-hand menu to find and click on Apps -> Intercom integration (1). This loads the Intercom integration settings page.

Click the Notifications (2) tab and disable the Send notifications (3) main toggle button.

Disabling notifications will stop the Jira app from sending notification messages to associated Intercom conversations.

Disabling the conversation panel

Open the Intercom integration settings for any connected Jira project as described under Disabling notifications.

After that, click the Conversation panel (1) tab and disable the main toggle button called Conversation panel (2).

Disabling the Conversation panel will hide linked Intercom conversations from the Jira issue view and will not allow Jira users to link new conversations.

Enable Jira Service Management support

If your Jira project is a Jira Service Management project, you can allow users with access to the Service Management portal to link or unlink Intercom conversations in the Service Management request view. This feature is disabled by default.

Use with care

We recommend enabling this feature only for internal Service Management projects. If you enable this feature for a public Service Management project, any portal user can link and see linked Intercom conversations in the request view.

To enable Jira Service Management support, open the Jira project's settings and click on Intercom integration (1) in the left-hand menu. Select the Notifications (2) tab and enable the toggle for the option called Allow to link conversations in Jira Service Management request view (3). This option is only available on Jira Service Management projects.

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