Documentation
  • Overview
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    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
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      • FAQ
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      • Guides
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          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
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      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
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Intercom for Jira Cloud

Combine the simplicity of Intercom communication with the power of Jira issue management

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Last updated 1 year ago

Intercom for Jira allows you to set up a seamless two-way process from chatting with a customer in Intercom to creating and processing Jira issues and back again. Empower your customer service team to provide excellent communication by linking Intercom conversations to Jira issues. Updates on issues can then flow back to Intercom conversations and trigger reopening of closed Intercom conversations so your team knows instantly when it's time to get back to the customer.

Head over to the get started page to be up and running in a few clicks.

Do more with the Intercom integration

Intercom for Jira was designed to work hand-in-hand with the free-of-charge Intercom integration. This combo allows you to link and unlink Intercom conversations to Jira issues, have updates to Jira issues posted as notes to linked Intercom conversations, and even reopen linked conversations when the Jira issue is closed.

Documentation

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