# Intercom for Jira Cloud

[Intercom for Jira](https://marketplace.atlassian.com/plugins/io.toolsplus.atlassian.connect.jira.intercom/cloud/overview) allows you to set up a seamless two-way process from chatting with a customer in [Intercom](https://docs.toolsplus.io/atlassian-cloud/www.intercom.com?utm_medium=co-marketing\&utm_campaign=toolsplus) to creating and processing Jira work items and back again. Empower your customer service team to provide excellent communication by linking Intercom conversations to Jira work items. Updates on work items can then flow back to Intercom conversations and trigger reopening of closed Intercom conversations so your team knows instantly when it's time to get back to the customer.

Head over to the get started page to be up and running in a few clicks.

![](/files/-LTbEB471Ks5g5ukyxFJ)

{% content-ref url="/pages/-MCyvky5Zp0wnMPYDypL" %}
[Get started](/atlassian-cloud/intercom-for-jira/get-started.md)
{% endcontent-ref %}

## Do more with the Intercom integration

![](/files/-LTbF4BujP8SeDs7i1oN)

Intercom for Jira was designed to work hand in hand with the free **Intercom integration.** This combo allows you to link and unlink Intercom conversations to Jira work items, have updates to Jira work items posted as notes to linked Intercom conversations, and even reopen linked conversations when the Jira work item is closed.

:book: **Documentation**

{% content-ref url="/pages/-LRQK1GS5WmaQ57xAxgt" %}
[Jira Cloud for Intercom](/intercom/jira-cloud-for-intercom.md)
{% endcontent-ref %}

<img src="/files/-LdmlCOhIWbb_MfG9aC7" alt="" data-size="line"> **Intercom App Store**

{% embed url="<https://www.intercom.com/app-store/apps/jira-for-intercom-4g7a?utm_medium=co-marketing&utm_campaign=toolsplus>" %}


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