Documentation
  • Overview
  • Atlassian Cloud
    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
      • Concepts
        • App workflow
      • Forge migration
      • Announcements
      • FAQ
    • Travis CI integration for Jira
      • Getting Started
      • FAQ
  • Atlassian self-hosted
    • Intercom for Jira Data Center/Server
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
  • Intercom
    • Jira Cloud for Intercom
      • Get started
      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Concepts
        • Jira connection
      • FAQ
      • Privacy & Terms
  • Trust
    • Our privacy program
  • Legal
    • Privacy Policy
    • Service Level Agreement
    • End User License Agreement
    • Data Processing Agreement
    • Subprocessors
Powered by GitBook
On this page
  1. Intercom
  2. Jira Cloud for Intercom
  3. Guides
  4. Intercom administrator

Restricting app access

PreviousChanging the Intercom app userNextUninstalling the app

Last updated 3 years ago

This page describes how you can restrict Intercom app access and limit the visibility of Jira resources. Please note that we cannot give a detailed step-by-step guide because permission configuration in Jira is highly dependent on your individual setup.

Jira company-managed projects only Note that this is currently only available for (formerly classic) Jira projects. Team-managed projects (formerly next-gen) have a simplified permission scheme that currently does not allow you to control permissions at a granular level.

Any operation in the Intercom app that involves interaction with Jira (e.g. create an issue or retrieve available Jira projects) will run as the user who was logged into Jira when the Intercom app was installed. This means that calls made by the Intercom app to Jira, e.g. fetching available Jira projects, will return all the Jira projects visible to that particular user.

Setting up a dedicated Jira user for the Intercom app

We highly recommend setting up a dedicated Jira user for the Intercom app if you would like to restrict app access.

If you would like to restrict access proceed as follows:

  1. Create a Jira user, e.g. called Intercom app, specifically for the Intercom app.

  2. Restrict access and permission for the newly created Jira users to the resources that you would like to expose in the Intercom app

  3. Follow the steps on and make sure to log in to Jira with the user that you have just created.

Any request made by the Intercom app to Jira will now run in the context of the Intercom app user and respect its Jira user permissions.

company-managed
Changing the Intercom app user