# Configuring the app user

Any operation that causes the app to interact with the Intercom API (e.g. adding a comment that is being sent to Intercom or transitioning a work item that adds a notification note to Intercom) will run as what we call the **app user**. The app user is the Intercom teammate who has/was logged in to Intercom [when the Jira space was first connected to Intercom](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/setting-up#connecting-a-jira-space-to-intercom). This guide explains how to change the app user to another Intercom teammate.

{% hint style="success" %}
**Creating a dedicated Intercom teammate for the app**

While not strictly necessary, we recommend setting up a dedicated Intercom teammate for the Intercom app. You may call this user **Jira app** or anything else you like. Benefits of this setup include:

* Notification notes posted to conversations are posted as a generic user (the app user). 
* You can fine-tune and control access of the app independently of your regular Intercom teammates.

If you are on a new Intercom plan, we highly recommend configuring the app user using [an Intercom Light seat](https://www.intercom.com/help/en/articles/8205716-seats#h_b37e53dd64). Light seats are free and included in your Intercom plan, so you won't be charged for any extra seats. You may call the Intercom teammate **Jira integration** or anything else you like. Please make sure that the [Light seat teammate has at least the permission](https://www.intercom.com/help/en/articles/8205716-seats#h_c1eef430af) **"Can install, configure and delete apps"**.
{% endhint %}

## Finding configured app user for a space

You can find the currently configured app user for any Jira space by opening the Jira space settings and clicking on **Apps → Intercom integration (1)** in the left-hand menu. If the Jira space is connected to Intercom, the app user is displayed under **App user (2)**.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2FXr0yvyKLb7zB0lGWNLrg%2FManaging%20app%20user%20-%20currently%20configured%20user.png?alt=media&#x26;token=8c61e0e3-075c-4132-b49d-14a5377fc20b" alt=""><figcaption></figcaption></figure>

## Changing the app user

Open Intercom in your browser, click on Profile in the bottom right corner, then click **Logout (1)**.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2Fa6WEItiIJ1KBnxt3PUsG%2FManaging%20app%20user%20-%20logout.png?alt=media&#x26;token=5ca4d1e5-3452-4831-bd92-222fb11d1d75" alt=""><figcaption></figcaption></figure>

If you would like to add a dedicated teammate for the app, have a look at the [Intercom documentation on adding a new teammate](https://docs.intercom.com/faqs-and-troubleshooting/your-team-inbox/how-do-i-add-or-delete-a-teammate).

Back in Jira, open the space settings and click on **Apps → Intercom integration (1)** in the left-hand menu. Then, click on the **context menu button ⋯ →** **Revoke connection (2)** to revoke the connection to Intercom.&#x20;

Existing conversation links will remain in place if you connect back to the same Intercom workspace.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2FCWw5usEurXWX2UhDff5b%2FManaging%20app%20user%20-%20revoke.png?alt=media&#x26;token=ea36c0f5-0bf1-4299-b034-339a7a21155e" alt=""><figcaption></figcaption></figure>

Follow the [steps on how to connect a Jira space to Intercom](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/setting-up#connecting-a-jira-space-to-intercom). When you are asked to log in to Intercom, log in with the dedicated app user or whichever you want to authorize the connection with.