> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/intercom/jira-cloud-for-intercom/concepts/jira-connection.md).

# Jira connection

After installing the Intercom app, it must be connected to Jira. This connection consists of two components:

* the **Jira site** that you would like to connect to your Intercom workspace, and
* the Jira user used by the Intercom app to read and write information to and from the Jira site - we refer to this as the **Intercom app user** or simply the **app user**.

This page describes these two elements of the Jira connection.

## Jira site

Each installation of the Intercom app is connected to a single Jira site. The Jira site is selected during the app installation process and can only be changed by [uninstalling](/intercom/jira-cloud-for-intercom/guides/intercom-administrator/uninstalling-the-app.md) and [re-installing the app](/intercom/jira-cloud-for-intercom/guides/intercom-administrator/setting-up.md#installation).

## App user

Any operation in the Intercom app that involves interaction with Jira (e.g., create a work item or retrieve available Jira spaces) will be executed by the **app user**. The app user is the Jira user who was logged in to Jira [when the Intercom app was installed](/intercom/jira-cloud-for-intercom/guides/intercom-administrator/setting-up.md) and the connection to Jira was authorized.

While not strictly necessary, we do recommend setting up a dedicated Jira user for the Intercom app. You may call this user *Intercom app* or anything else you like. Benefits of setting up a dedicated user for the Intercom app include:

* Work items created via the Intercom app have a generic user (the app user) as the work item reporter.
* You can fine-tune and control access to Jira resources by configuring permissions of the app user (see [Restricting app access](/intercom/jira-cloud-for-intercom/guides/intercom-administrator/restricting-app-access.md) for more details).

You can find the currently configured app user in your app by following the guide on [inspecting app information](/intercom/jira-cloud-for-intercom/guides/intercom-administrator/inspecting-app-information.md). If you would like to change the Intercom app user, follow the steps on [Changing the Intercom app user](/intercom/jira-cloud-for-intercom/guides/intercom-administrator/changing-the-intercom-app-user.md).