Documentation
  • Overview
  • Atlassian Cloud
    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
      • Concepts
        • App workflow
      • Forge migration
      • Announcements
      • FAQ
    • Travis CI integration for Jira
      • Getting Started
      • FAQ
  • Atlassian self-hosted
    • Intercom for Jira Data Center/Server
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
  • Intercom
    • Jira Cloud for Intercom
      • Get started
      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Concepts
        • Jira connection
      • FAQ
      • Privacy & Terms
  • Trust
    • Our privacy program
  • Legal
    • Privacy Policy
    • Service Level Agreement
    • End User License Agreement
    • Data Processing Agreement
    • Subprocessors
Powered by GitBook
On this page
  • Commenting linked conversations
  • Understanding comment filters
  1. Atlassian Cloud
  2. Intercom for Jira Cloud
  3. Guides
  4. Jira users

Commenting linked Intercom conversations

PreviousInspecting linked Intercom conversationsNextSearching and reporting

Last updated 1 year ago

As a Jira user, you can comment on linked Intercom conversations without having to leave Jira or require access to Intercom. A Jira comment is added to all linked conversations as an Intercom note and is visible to Intercom teammates.

This feature can be disabled or configured

This feature is enabled by default but may have been disabled by a Jira administrator. Before you start, please check with your Jira administrator if this feature is enabled and if comment filters are active.

Commenting linked conversations

Click the Comments (1) button to add a Jira comment. Enter the message (2) that you would like to send to linked conversations. If , include #intercom (3) anywhere in your comment.

Understanding comment filters

When comment filters are enabled, only Jira issue comments that include the hashtag #intercom (case-insensitive) are being sent to linked Intercom conversations. The hashtag can be added anywhere in your comment.

Comment filters allow you to selectively forward Jira issue comments to linked Intercom conversations. They also avoid polluting linked Intercom conversations with every added Jira issue comment.

comment filters are enabled