> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/jira-users/commenting-linked-intercom-conversations.md).

# Commenting linked Intercom conversations

As a Jira user, you can comment on linked Intercom conversations without having to leave Jira or require access to Intercom. A Jira comment is added **to all linked conversations** as an Intercom note and is visible to Intercom teammates.

{% hint style="info" %}
**This feature can be disabled or configured**

This feature is enabled by default but may have been disabled by a Jira administrator. Before you start, please check with your Jira administrator if this feature is enabled and if comment filters are active.
{% endhint %}

## Commenting linked conversations

Click the **Comments (1)** button to add a Jira comment. **Enter the message (2)** that you would like to send to linked conversations. If [comment filters are enabled](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-notifications/configuring-notifications-on-issue-updates.md#configuring-comment-filters), include **#intercom (3)** anywhere in your comment.

<figure><img src="/files/WugiCHKdITjwoRr2CwrH" alt=""><figcaption></figcaption></figure>

## Understanding comment filters

When comment filters are enabled, only Jira work item comments that include the hashtag `#intercom` (case-insensitive) are being sent to linked Intercom conversations. The hashtag can be added anywhere in your comment.&#x20;

Comment filters allow you to forward Jira work item comments to linked Intercom conversations selectively. They also avoid polluting linked Intercom conversations with every added Jira work item comment.