Commenting linked Intercom conversations

As a Jira user, you can comment on linked Intercom conversations without having to leave Jira or require access to Intercom. A Jira comment is added to all linked conversations as an Intercom note and is visible to Intercom teammates.

This feature can be disabled or configured

This feature is enabled by default but may have been disabled by a Jira administrator. Before you start, please check with your Jira administrator if this feature is enabled and if comment filters are active.

Commenting linked conversations

Click the Comments (1) button to add a Jira comment. Enter the message (2) that you would like to send to linked conversations. If comment filters are enabled, include #intercom (3) anywhere in your comment.

Understanding comment filters

When comment filters are enabled, only Jira work item comments that include the hashtag #intercom (case-insensitive) are being sent to linked Intercom conversations. The hashtag can be added anywhere in your comment.

Comment filters allow you to forward Jira work item comments to linked Intercom conversations selectively. They also avoid polluting linked Intercom conversations with every added Jira work item comment.