> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/intercom/jira-cloud-for-intercom/guides/intercom-administrator/managing-the-intercom-app-configuration.md).

# Managing the Intercom app configuration

If you find work item creation in Intercom slow or cumbersome because your Intercom teammates keep selecting and typing the same values over and over, the Intercom app configuration may be what you have been looking for.

Using the Intercom for Jira companion app, your Jira administrator can set default work item values to make work item creation easier and faster for Intercom teammates.

{% hint style="info" %}
**Requires Intercom for Jira**

Note that the Intercom app configuration features require [the paid Intercom for Jira app](https://marketplace.atlassian.com/apps/1217371/intercom-for-jira?hosting=cloud\&tab=overview) to be installed in your Jira instance.

Have a look at [the installation documentation](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/setting-up.md) if you would like to give it a try - the first 30 days are completely free-of-charge.
{% endhint %}

If you are already using Intercom for Jira or just installed it, have a look at the documentation on [managing the Intercom app configuration for your Jira spaces](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-the-intercom-app-configuration.md).


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