Reconnecting broken Intercom connection

Intercom connections can break for different reasons. For example, if the connected app user changes their Intercom account password, the connection authorization token gets revoked, or if the app user gets removed from the connected Intercom workspace. All previous actions will render the app's Intercom connection unusable, and it must be reconnected to ensure the app is working as expected. This page explains how to reconnect a broken connection.

From the Jira home screen, expand the Spaces section (1) in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking View all spaces (2). Click the context menu button ⋯ (3) and select Space settings (4).

In the left-hand menu, find and click on Apps → Intercom integration. This loads the Intercom integration settings page.

If the connection is broken, the connection indicator (1) will be rendered in yellow and highlight the issue with a warning message. Click Reconnect (2) to reconnect the space to Intercom again. Refer to the documentation on connecting a Jira space to Intercom for further details on the connection steps.