Linking Intercom conversations

This feature is also available in the Intercom Inbox app

This page explains how to create and remove a link to an Intercom conversation from the Jira issue view. If you wish to do these actions directly from Intercom have a look at the docs for Intercom teammates.

To associate an Intercom conversation to a Jira issue in the Jira issue view you will have to know the URL to the Intercom conversation that you would like to link.

Open Intercom, select the conversation in your Inbox and copy the URL from your browser's address bar.

Now, create a new Jira issue or open an existing one.

With the issue open, click on the + button on the Linked Intercom conversation panel and paste the conversation URL into the input field, then click Link.

Your conversation is now linked and you can find a Note with the issue reference posted to the Intercom conversation.

With the Jira issue open simply select the more actions (•••) menu in the panel on the right and select Unlink.

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