Creating new Jira work items

Creating a new Jira work item from Intercom is a three-step process: Select the Jira space, select the work type, and finally enter the work item details. This page explains these steps in detail.

Start by clicking Create new work item (1) to kick off the process.

In the first step, you have to choose the Jira space for your new work item. You can either search for a space by text or space key (1), or directly select a space from the list (2).

Next, select the work type (1) for the new work item or click Change space (2) if you want to create the work item in a different space.

In the final step, fill in the work item fields (1) and click Create (2) to trigger work item creation.

Supported work item fields

We currently support a subset of work item fields in the create work item form. We are planning to support more fields over time, however, if your workflow requires a specific field, please let us know.

Once the work item is created, the app will display a message confirming the successful completion of the process. Click Done to return to the app home screen.

The new work item now shows up under linked work items (1) for the selected conversation. The app has also added an internal note (2) to the conversation to record the creation event.

Paid features

Note that the linked work items (1) only show up in the sidebar if you have the Jira companion app installed and licensed.