# Creating new Jira work items
Creating a new Jira work item from Intercom is a three-step process: Select the Jira space, select the work type, and finally enter the work item details. This page explains these steps in detail.
Start by clicking **Create new work item (1)** to kick off the process.
In the first step, you have to choose the Jira space for your new work item. You can either **search for a space by text or space key (1)**, or directly **select a space from the list (2)**.
Next, **select the work type (1)** for the new work item or click **Change space (2)** if you want to create the work item in a different space.
In the final step, **fill in the work item fields (1)** and click **Create (2)** to trigger work item creation.
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**Supported work item fields**
We currently support a subset of work item fields in the create work item form. We are planning to support more fields over time, however, if your workflow requires a specific field, please let us know.
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Once the work item is created, the app will display a message confirming the successful completion of the process. Click **Done** to return to the app home screen.
The new work item now shows up under **linked work items (1)** for the selected conversation. The app has also added an **internal note (2)** to the conversation to record the creation event.
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**Paid features**
Note that the linked work items (1) only show up in the sidebar if you have the [Jira companion app](https://marketplace.atlassian.com/apps/1217371/intercom-for-jira?hosting=cloud\&tab=overview) installed and licensed.
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