Managing the Intercom app configuration

This page explains the configuration options for the free-of-charge Intercom companion app. Note that configuration options are specific to each Jira space and are designed to ease work item creation for Intercom teammates.

If you do not have the Intercom app installed in your Intercom workspace, changing these settings will not have any effect.

From the Jira home screen, expand the Spaces section (1) in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking View all spaces (2). Click the context menu button ⋯ (3) and select Space settings (4).

In the left-hand menu, find and click on Apps → Intercom integration. This loads the Intercom integration settings page.

Click the Intercom integration (1) tab to configure the Intercom app settings for this Jira space.

Setting a default work type

To set a default work type, open the Intercom integration settings as described at the top of this page.

Find the Default work type section in the list of configuration options and select the default work type that should be chosen by the app when an Intercom teammate creates a new Jira work item.

The app will skip the work type selection step for this particular Jira space. The Intercom teammate can still change the work type on the create work item form if needed.