> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-notifications/configuring-notifications-for-specific-issue-transitions.md).
# Configuring notifications for specific work item transitions
The default work item transitioned notification sends work item updates on every transition. If you also choose to reopen closed conversations, the behavior is often undesired because you want work items reopened only when they are transitioned to a "done" state.
You can achieve this behavior by installing a **workflow post function** in your Jira space workflow. This page walks you through the steps to configure such a post function.
{% hint style="info" %}
**Feature not available for team-managed spaces if the app version is before 3.0.0**
Note that if your installed Intercom for Jira app version is earlier than 3.0.0, workflow post functions are not available in team-managed spaces. Please [update the app to version 3.0.0 or later](/atlassian-cloud/intercom-for-jira/forge-migration.md#what-you-need-to-do).
{% endhint %}
## Adding a Workflow Post Function
From the Jira home screen, expand **the Spaces section (1)** in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking **View all spaces (2)**. Click **the context menu button ⋯ (3)** and select **Space settings (4)**.
{% tabs %}
{% tab title="Company-managed space" %}
Click **Workflows (1)** in the left-hand menu and then click **Edit workflow (2)** in the Actions column. This opens the workflow editor.
Click on the **transition arrow (1)** for which you would like to notify linked Intercom conversations, then click the **Add rule button (2)** to add a new rule to the selected transition.
In the Add rule modal, click **Intercom for Jira (1)** under the Marketplace rules section. Select **Notify Intercom conversations (2)** and click **Select (3)**.
Before the post function is added, you are presented with the post function configuration screen. On this screen, you can **choose to have linked conversations reopened (1)** when the post function runs.
Finish the post function configuration screen by clicking **Add (2)**.
The post function is now installed in your **selected workflow transition (1)**. Before you finish, remember to click **Update workflow (2)** at the top-right of the page.
{% endtab %}
{% tab title="Team-managed space" %}
Click **Work types (1)** in the left-hand menu and **select a work type.** Then, click **Edit workflow (2)** in the top right corner. This opens the workflow editor.
Click on the **transition arrow (1)** for which you would like to notify linked Intercom conversations, then click the **Add rule button (2)** to add a new rule to the selected transition.
In the Add rule modal, click **Intercom for Jira (1)** under the Marketplace rules section. Select **Notify Intercom conversations (2)** and click **Select (3)**.
Before the post function is added, you are presented with the post function configuration screen. On this screen, you can **choose to have linked conversations reopened (1)** when the post function runs.
Finish the post function configuration screen by clicking **Add (2)**.
The post function is now installed in your **selected workflow transition (1)**. Before you finish, remember to click **Update workflow (2)** at the top-right of the page.
{% endtab %}
{% endtabs %}
## Troubleshooting
If your Workflow Post Function is not working, please ensure that
1. The Jira space is connected to Intercom
2. [Conversation linking is enabled](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-app-features.md#disabling-notifications) in the configuration