Revoking Intercom connection

From the Jira home screen, expand the Spaces section (1) in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking View all spaces (2). Click the context menu button ⋯ (3) and select Space settings (4).

In the left-hand menu, find and click on Apps → Intercom integration (1). This loads the Intercom integration settings page.

Click the context menu button ⋯ → Revoke connection (2) to revoke the existing connection to Intercom.

Revoking the connection to Intercom will not delete your Intercom conversation links or remove your space configuration (i.e., visible fields or notification settings). If you ever decide to reconnect your Jira space, the configuration will be just as it was. However, existing linked conversations will only show data if you are connecting back to the same Intercom workspace.