Documentation
  • Overview
  • Atlassian Cloud
    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
      • Concepts
        • App workflow
      • Forge migration
      • Announcements
      • FAQ
    • Travis CI integration for Jira
      • Getting Started
      • FAQ
  • Atlassian self-hosted
    • Intercom for Jira Data Center/Server
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
  • Intercom
    • Jira Cloud for Intercom
      • Get started
      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Concepts
        • Jira connection
      • FAQ
      • Privacy & Terms
  • Trust
    • Our privacy program
  • Legal
    • Privacy Policy
    • Service Level Agreement
    • End User License Agreement
    • Data Processing Agreement
    • Subprocessors
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  1. Intercom
  2. Jira Cloud for Intercom

Get started

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Last updated 10 months ago

Quick start

If you are an Intercom administrator and want to get up and running quickly, go to the . This will walk you through all the required steps to get going.

If you are an Intercom teammate, start by .

User guides

If you are looking for specific information or want to learn more about using the app, we have prepared guides for different users.

Intercom administrator guides focus on the setup and configuration aspects of the Intercom app. The steps described in these guides are typically only available to Intercom teammates with admin rights.

Intercom teammate guides explain how to leverage the Intercom Inbox app. The steps described are available to all Intercom teammates.

If there are any questions left unanswered by the user guides, have a look at the frequently asked questions.

Setting up guide
adding the app to your Inbox
Intercom administrator
Intercom teammates
FAQ