> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/concepts.md).

# Concepts

To use Intercom for Jira effectively, it is good to understand some of the concepts and components on which it is built. This section provides an overview of the key terms and concepts.