Managing visible Intercom data fields

If you have not disabled the conversation panel, you can further configure the data fields shown on the Intercom conversation cards in the Jira work item view.

From the Jira home screen, expand the Spaces section (1) in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking View all spaces (2). Click the context menu button ⋯ (3) and select Space settings (4).

In the left-hand menu, find and click on Apps → Intercom integration. This loads the Intercom integration settings page.

Click the Conversation panel (1) tab. Locate the section called Visible fields (2), where you can configure what data is shown on conversation cards for different Intercom entities.

To configure fields, select the Intercom entity that you would like to configure (1). After that, you can rearrange the fields (2) in any order you want using drag-and-drop.

To make a field visible, select it from the dropdown (3) and click Add Field. If you wish to hide a field, click the trash bin icon (4) to remove it from the list.

If you would like to revert to the default field configuration, click Reset to default (5).