# Managing visible Intercom data fields

If you have not [disabled the conversation panel](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/managing-app-features#disabling-the-conversation-panel), you can further configure the data fields shown on the Intercom conversation cards in the Jira work item view.

From the Jira home screen, expand **the Spaces section (1)** in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking **View all spaces (2)**. Click **the context menu button ⋯ (3)** and select **Space settings (4)**.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2F42hAfUMZ0p5uCtiVA1le%2FManage%20visible%20fields%20-%20open%20settings.png?alt=media&#x26;token=f00528ae-a376-4126-a80b-f8097e8dec58" alt=""><figcaption></figcaption></figure>

In the left-hand menu, find and click on **Apps → Intercom integration**. This loads the Intercom integration settings page.

Click the **Conversation panel (1)** tab. Locate the section called **Visible fields (2),** where you can configure what data is shown on conversation cards for different Intercom entities.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2FJ4uCHmJrK7TzOtYETHZV%2FManage%20visible%20fields%20-%20overview.png?alt=media&#x26;token=63bec2f6-3f9e-4834-b68e-5b907c2d8843" alt=""><figcaption></figcaption></figure>

To configure fields, select the Intercom **entity that you would like to configure (1)**. After that, you can **rearrange the fields (2)** in any order you want using drag-and-drop.

To make a field visible, **select it from the dropdown (3)** and click **Add Field**. If you wish to hide a field, click **the trash bin icon (4)** to remove it from the list.

<figure><img src="https://3976155500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LGUXywqOAgHcx2c0YGM%2Fuploads%2FYCrhzsDjTGb0ryeCNCA9%2FManage%20visible%20fields%20-%20Add%20remove%20visible%20fields.png?alt=media&#x26;token=2b1d71b3-9b82-42f6-95d4-5ad660c5d2e1" alt=""><figcaption></figcaption></figure>

If you would like to revert to the default field configuration, click **Reset to default (5)**.[<br>](https://docs.toolsplus.io/intercom-for-jira-server/guides/jira-administrators/manage-notifications/configuring-notifications-for-specific-issue-transitions)