Managing visible Intercom data fields

If you have not disabled the conversation panel, you can further configure the data fields shown on the Intercom conversation cards in the Jira work item view.

From the Jira home screen, click Spaces (1) in the main navigation menu and select the space that you would like to configure (2). After the space page loads, choose Space settings (3) in the left-hand menu, then scroll down and click Apps > Intercom integration. This loads the Intercom integration settings page.

Click the Conversation panel (1) tab. Locate the section called Visible fields (2), where you can configure what data is shown on conversation cards for different Intercom entities.

To configure fields, select the Intercom entity that you would like to configure (1). After that, you can rearrange the fields (2) in any order you like using drag-and-drop.

To make a field visible, select it from the dropdown (3) and click Add Field. If you wish to hide a field, you can remove it by clicking the trash bin icon (4).

If you would like to revert to the default field configuration, click Reset to default (5).