# Managing visible Intercom data fields

If you have not [disabled the conversation panel](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-app-features.md#disabling-the-conversation-panel), you can further configure the data fields shown on the Intercom conversation cards in the Jira work item view.

From the Jira home screen, expand **the Spaces section (1)** in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking **View all spaces (2)**. Click **the context menu button ⋯ (3)** and select **Space settings (4)**.

<figure><img src="/files/WLD2lMR3Yi24059e256b" alt=""><figcaption></figcaption></figure>

In the left-hand menu, find and click on **Apps → Intercom integration**. This loads the Intercom integration settings page.

Click the **Conversation panel (1)** tab. Locate the section called **Visible fields (2),** where you can configure what data is shown on conversation cards for different Intercom entities.

<figure><img src="/files/zp5ZiUGTa4e1Ru5XOsN7" alt=""><figcaption></figcaption></figure>

To configure fields, select the Intercom **entity that you would like to configure (1)**. After that, you can **rearrange the fields (2)** in any order you want using drag-and-drop.

To make a field visible, **select it from the dropdown (3)** and click **Add Field**. If you wish to hide a field, click **the trash bin icon (4)** to remove it from the list.

<figure><img src="/files/y1ziarhaAvczxImxiOOp" alt=""><figcaption></figcaption></figure>

If you would like to revert to the default field configuration, click **Reset to default (5)**.[<br>](https://docs.toolsplus.io/intercom-for-jira-server/guides/jira-administrators/manage-notifications/configuring-notifications-for-specific-issue-transitions)


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