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  • Overview
  • Atlassian Cloud
    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
      • Concepts
        • App workflow
      • Forge migration
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      • FAQ
    • Travis CI integration for Jira
      • Getting Started
      • FAQ
  • Atlassian self-hosted
    • Intercom for Jira Data Center/Server
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
  • Intercom
    • Jira Cloud for Intercom
      • Get started
      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Concepts
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      • FAQ
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Get started

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Last updated 3 years ago

This guide is for Jira Data Center/Server. Change to .

If you are a Jira and Intercom administrator and want to get up and running quickly head to the . This will run you through all the required steps to get going.

If you are looking for specific information or want to learn more about how to use the app we have prepared guides with different users in mind.

Jira administrator guides focus on the setup and configuration aspects of the Jira and Intercom app.

Jira user guides describe how to use the Intercom integration in Jira in day-to-day processes.

Intercom teammate guides explain how to leverage the Intercom Inbox app to interact with Jira.

Get started with Jira Cloud
Setting up guide
Jira administrators
Jira users
Intercom teammates