Get started

This guide is for Jira Data Center/Server. Change to Get started with Jira Cloud.

If you are a Jira and Intercom administrator and want to get up and running quickly head to the Setting up guide. This will run you through all the required steps to get going.

If you are looking for specific information or want to learn more about how to use the app we have prepared guides with different users in mind.

Jira administrators

Jira administrator guides focus on the setup and configuration aspects of the Jira and Intercom app.

Jira users

Jira user guides describe how to use the Intercom integration in Jira in day-to-day processes.

Intercom teammates

Intercom teammate guides explain how to leverage the Intercom Inbox app to interact with Jira.