FAQ

Common questions around Intercom for Jira

General

Where can I get help?

Please get in touch using the Intercom messenger on this page, toolsplus.io or shoot us an email at [e-mail]

Where can I find release notes?

Please have a look at the version history of the Atlassian Marketplace listing for the latest release notes.

Conversation Panel

How can see browser and OS information?

The app receives browser and OS information from Intercom as a combined User agent field. Simply search for the user agent field in Intercom for Jira when you configure visible fields to show browser and OS details in the conversation panel.

Pricing

How much does Intercom for Jira cost?

Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or teammates you have in Intercom or how many conversation links you create.