Documentation
  • Overview
  • Atlassian Cloud
    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
      • Concepts
        • App workflow
      • Forge migration
      • Announcements
      • FAQ
    • Travis CI integration for Jira
      • Getting Started
      • FAQ
  • Atlassian self-hosted
    • Intercom for Jira Data Center/Server
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
  • Intercom
    • Jira Cloud for Intercom
      • Get started
      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Concepts
        • Jira connection
      • FAQ
      • Privacy & Terms
  • Trust
    • Our privacy program
  • Legal
    • Privacy Policy
    • Service Level Agreement
    • End User License Agreement
    • Data Processing Agreement
    • Subprocessors
Powered by GitBook
On this page
  • General
  • Where can I get help?
  • Where can I find release notes?
  • Conversation Panel
  • How can see browser and OS information?
  • Pricing
  • How much does Intercom for Jira cost?
  1. Atlassian Cloud
  2. Intercom for Jira Cloud

FAQ

Common questions around Intercom for Jira

PreviousAnnouncementsNextTravis CI integration for Jira

Last updated 1 year ago

General

Where can I get help?

Please get in touch using the Intercom messenger on this page, toolsplus.io or shoot us an email at support@toolsplus.io

Where can I find release notes?

Please have a look at the version history of the Atlassian Marketplace listing for the latest release notes.

Conversation Panel

How can see browser and OS information?

Pricing

How much does Intercom for Jira cost?

Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or teammates you have in Intercom or how many conversation links you create.

The app receives browser and OS information from Intercom as a combined User agent field. Simply search for the user agent field in Intercom for Jira when you configure visible fields to show browser and OS details in the conversation panel.