FAQ

Common questions around Intercom for Jira

General

Where can I get help?

Please get in touch using the Intercom messenger on this page, toolsplus.io, or shoot us an email at [email protected]

Conversation Panel

How can see browser and OS information?

The app receives browser and OS information from Intercom as a combined User agent field. Simply search for the user agent field in Intercom for Jira when you configure visible fields to show browser and OS details in the conversation panel.

Compatibility

Does the Intercom for Jira work with Jira Service Management?

Intercom for Jira is compatible with Jira Service Management. However, compatibility may depend on your use case. Intercom for Jira has some features for internal processes and internal service portals.

Does the Intercom for Jira work with Jira Product Discovery?

No, Jira Product Discovery does not support Atlassian Marketplace apps, so Intercom for Jira does not work with it.

Pricing

How much does Intercom for Jira cost?

Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or teammates you have in Intercom or how many conversation links you create.