# FAQ ## General ### Where can I get help? Please get in touch using the Intercom messenger on this page, [toolsplus.io](https://toolsplus.io/), or shoot us an email at ## Conversation Panel ### How can see browser and OS information? The app receives browser and OS information from Intercom as a combined **User agent** field. Simply search for the user agent field in Intercom for Jira when you [configure visible fields](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-visible-intercom-data-fields.md) to show browser and OS details in the conversation panel.\ ## Compatibility ### Does the Intercom for Jira work with Jira Service Management? Intercom for Jira is compatible with Jira Service Management. However, compatibility may depend on your use case. Intercom for Jira has [some features](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-app-features.md#enable-jira-service-management-support) for internal processes and internal service portals. ### Does the Intercom for Jira work with Jira Product Discovery? No, Jira Product Discovery does not support Atlassian Marketplace apps, so Intercom for Jira does not work with it. ## Pricing ### How much does Intercom for Jira cost? Please have a look at the [pricing tab on the Intercom for Jira Marketplace listing](https://marketplace.atlassian.com/apps/1217371/intercom-for-jira?hosting=cloud\&tab=pricing) to get a rough idea.\ Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or teammates you have in Intercom or how many conversation links you create. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.