> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-notifications/configuring-notifications-on-issue-updates.md).

# Configuring notifications on work item updates

This page explains how to configure work item notifications to associated Intercom conversations.

If you have not [disabled notifications](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-app-features.md#disabling-notifications), you can fine-tune which messages the app should send to your linked Intercom conversations.

From the Jira home screen, expand **the Spaces section (1)** in the left-side menu to find the space you would like to connect to Intercom. If your desired space does not show in the recent section, you can find it by clicking **View all spaces (2)**. Click **the context menu button ⋯ (3)** and select **Space settings (4)**.

<figure><img src="/files/37HkDX9YLCMlIlMEmQcb" alt=""><figcaption></figcaption></figure>

In the left-hand menu, find and click on **Apps → Intercom integration**. This loads the Intercom integration settings page.

Click the **Notifications (1)** tab. The three sections, **Assignee changed, Work item commented, and Work item transitioned (2)**, allow you to configure notifications.

<figure><img src="/files/UGiFjyF0zigHo70wjbta" alt=""><figcaption></figcaption></figure>

For all notifications, you can opt to reopen linked Intercom conversations that are closed when the notification is triggered.

## Configuring comment filters

In case of work item comment notifications, you can opt to filter comments such that only comments including the hashtag `#intercom` (case-insensitive) are sent to Intercom. Have a look at [Understanding comment filters](/atlassian-cloud/intercom-for-jira/guides/jira-users/commenting-linked-intercom-conversations.md#understanding-comment-filters) for more details.

To enable or disable comment filtering, configure the checkbox called **Filter comments (1)** under the Notifications tab.

<figure><img src="/files/gUgCpoBPZWDfUBll2mj3" alt=""><figcaption></figcaption></figure>

## Configuring notifications on work item transitions

The default work item transition notification sends work item updates **for every transition**. Enable or disable the **Send notifications (1)** toggle depending on whether or not you want linked conversations to receive these notifications.&#x20;

<figure><img src="/files/F8ll93GWAxVl27sN4mwH" alt=""><figcaption></figcaption></figure>

If you also select the option to Reopen closed conversations, the behavior is often undesired because you want conversations reopened only when a work item is transitioned to a "done" state.

Have a look at [Configuring notifications for specific work item transitions](/atlassian-cloud/intercom-for-jira/guides/jira-administrators/managing-notifications/configuring-notifications-for-specific-issue-transitions.md) for details on how to achieve this behavior.