Documentation
  • Overview
  • Atlassian Cloud
    • Intercom for Jira Cloud
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Managing the Intercom app configuration
          • Configuring the app user
          • Revoking Intercom connection
          • Reconnecting broken Intercom connection
        • Jira users
          • Managing Intercom conversation links
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
      • Concepts
        • App workflow
      • Forge migration
      • Announcements
      • FAQ
    • Travis CI integration for Jira
      • Getting Started
      • FAQ
  • Atlassian self-hosted
    • Intercom for Jira Data Center/Server
      • Get started
      • Guides
        • Jira administrators
          • Setting up
          • Managing Jira app features
          • Managing Intercom app features
          • Managing notifications
            • Configuring notifications on issue updates
            • Configuring notifications for specific issue transitions
          • Managing visible Intercom data fields
          • Revoking Intercom connection
          • Migrating to Intercom for Jira Cloud
        • Jira users
          • Linking Intercom conversations
          • Inspecting linked Intercom conversations
          • Commenting linked Intercom conversations
          • Searching and reporting
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Security Statement
      • FAQ
  • Intercom
    • Jira Cloud for Intercom
      • Get started
      • Guides
        • Intercom administrator
          • Setting up
          • Managing fields on the create issue form
          • Inspecting app information
          • Managing the Intercom app configuration
          • Changing the Intercom app user
          • Restricting app access
          • Uninstalling the app
        • Intercom teammates
          • Adding the app to Inbox
          • Creating new Jira issues
          • Linking existing Jira issues
          • Managing linked Jira issues
      • Concepts
        • Jira connection
      • FAQ
      • Privacy & Terms
  • Trust
    • Our privacy program
  • Legal
    • Privacy Policy
    • Service Level Agreement
    • End User License Agreement
    • Data Processing Agreement
    • Subprocessors
Powered by GitBook
On this page
  1. Atlassian self-hosted
  2. Intercom for Jira Data Center/Server
  3. Guides
  4. Jira users

Inspecting linked Intercom conversations

PreviousLinking Intercom conversationsNextCommenting linked Intercom conversations

Last updated 5 years ago

With Intercom conversations linked to your Jira issue, you have several ways to find out more about the Intercom conversation and its associated customer or company. This section explains those features.

For each linked conversation you will see a minimized card indicating the name of the customer (1), actions (2) and a button to extend the card and view more details (3).

Actions include a link to open the conversation in Intercom (if you have access), a button to view the Intercom conversation in Jira and a collapsed dropdown menu to unlink a conversation.

Furthermore, the details panel provides additional customer details (4), company details (5) and conversation details (6).

Configuring visible customer and company details

Visible customer and company details can be configured by a Jira administrator in the Jira project settings.