Log into your Jira instance as an admin.
Click Jira Settings > Apps > Find new apps. The Find new apps screen loads.
Use the search box to locate Intercom for Jira and click Free trail to get started.
Set up a connection to your Intercom workspace by following these steps:
From the Jira home screen select Projects in the left sidebar.
Click the project for which you would like to set up an Intercom connection.
Click Project settings in the left sidebar.
Then find and click on Intercom integration in left sidebar
Once the Intercom settings page loads, click Connect with Intercom. This will redirect you to an Intercom page where you will be asked to log into Intercom (if you haven't done so already). In the next step, Intercom will ask for your consent to set up the connection.
In the next step, Intercom will ask for your consent to set up the connection.
Click Authorize access to continue.
The consent page closes automatically and the Intercom connection status changes to Connected.