Searching Conversation Links

Introduction

Once you have established a couple of Intercom conversation links, you may need to find that issue that you linked to Intercom conversation with id 42. Or you want to find all issues that have more than 5 conversation links. With Jira Query Language (JQL) queries you can easily find answers to these and more questions around conversation links.

Intercom for Jira provides two fields that you can use in JQL queries:

  1. Conversation id/s per issue
  2. Number of conversation links per issue

In the following sections we describe how to create JQL queries with these two fields and show different example queries.

Find issues by linked Intercom conversation id/s

Field Properties

Property Value
Syntax linkedIntercomConversationId
Field Type STRING
Auto-complete Yes
Supported operators = , != , IS , IS NOT, IN , NOT IN

Follow the steps in the Jira documentation on how to open advanced search. After that paste any of the example queries into the query editor.

Examples

Find all Jira issues linked to Intercom conversation with id 42

linkedIntercomConversationId = 42

Find all Jira issues linked to Intercom conversation with id 42, 43 or 44

linkedIntercomConversationId IN (42, 43, 44)

Find all Jira issues that have no Intercom conversation links

linkedIntercomConversationId = EMPTY

Field Properties

Property Value
Syntax linkedIntercomConversationCount
Field Type NUMBER
Auto-complete No
Supported operators = , != , < , <= , > , >= , IS , IS NOT, IN , NOT IN

Follow the steps in the Jira documentation on how to open advanced search. After that paste any of the example queries into the query editor.

Examples

Find all Jira issues with more than 5 Intercom conversation links

linkedIntercomConversationCount > 5

Create more complex queries

Of course you can further refine all of the above queries by combining them with standard JQL query features.

Examples

Find all Jira issues of project ENG that are linked to Intercom conversation with id 42

project = ENG AND linkedIntercomConversationId = 42

Find all Jira issues of project ENG that are resolved and have linked Intercom conversations

project = ENG AND linkedIntercomConversationId IS NOT EMPTY

What's next?

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