Getting Started


Go to the Intercom app store by clicking on the link below.

If you don't see Jira Cloud Intercom app right away, use the search box to find for the Jira Cloud app.

Click on the app listing and then click Install. If you are not logged in to Intercom click on Sign in to install instead.

Once you start the installation, you will be asked to give permission to to our app server to "talk" to your Intercom workspace.

In which Intercom workspace would you like to install the app?

If you have multiple Intercom workspaces, you can change the Intercom workspace in which the app will be installed. Select it from the dropdown in the title where it says: Jira Cloud wants to access <workspace>.

Intercom access authorization page

Click Authorize access to continue.

Now, you will be redirected to an Atlassian page where we ask for your permission to allow our app server to "talk" to your Jira Cloud site.

Jira access authorization page

Select the Jira site that you want to connect to the Intercom workspace from the Authorize for dropdown field and then continue by clicking Accept. 🎉 You will be redirected to the app store in your Intercom and you are ready to go!