Please have a look at version history of the Atlassian Marketplace listing for the latest release notes.
We get browser and OS information from Intercom as a combined User agent field. Simply search for the User agent field in Intercom for Jira when you configure visible fields to show browser and OS details in the conversation panel.
Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or admins you have in Intercom or how many conversation links you create or anything like that.