FAQ

Common questions around Intercom for Jira

General

Where can I get help?

Please get in touch using the Intercom messenger on this page, toolsplus.io or shoot us an email at support@toolsplus.io

Where can I find release notes?

Please have a look at version history of the Atlassian Marketplace listing for the latest release notes.

Intercom for Jira Server

Which IPs do we have to whitelist in our firewall configuration?

If your Jira Server instance is behind a firewall please whitelist the following set of IPs to allow incoming webhook requests from Intercom to your Jira instance:

Addresses currently in use:

34.231.68.152
34.197.76.213
35.171.78.91

Other possible addresses (unused availability zones):

52.70.27.159
52.44.63.161
35.169.138.21

Conversation Panel

How can see browser and OS information?

We get browser and OS information from Intercom as a combined User agent field. Simply search for the User agent field in Intercom for Jira when you configure visible fields to show browser and OS details in the conversation panel.

Pricing

How much does Intercom for Jira cost?

Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Make sure you select Cloud or Server in the top right, depending on what's applicable to you. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or admins you have in Intercom or how many conversation links you create or anything like that.