FAQ

General

Where can I get help?

Please get in touch using the Intercom messenger on this page, toolsplus.io or shoot us an email at support@toolsplus.io‚Äč

Where can I find release notes?

Please have a look at version history of the Atlassian Marketplace listing for the latest release notes.

Jira app

Do you support Jira Data Center?

Our app currently does not support Jira Data Center deployments. However, please let us know if you are interested in Jira Data Center support and we can discuss possible timeline to support Jira Data Center.

Intercom app

Which IPs do we have to whitelist in our firewall configuration?

If your Jira Server instance is behind a firewall please whitelist the following set of IPs to allow incoming webhook requests from Intercom to your Jira instance:

Addresses currently in use:

34.231.68.152
34.197.76.213
35.171.78.91

Other possible addresses (unused availability zones):

52.70.27.159
52.44.63.161
35.169.138.21

Pricing

How much does Intercom for Jira cost?

Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or admins you have in Intercom or how many conversation links you create or anything like that.