FAQ

General

Where can I get help?

Please get in touch using the Intercom messenger on this page, toolsplus.io or shoot us an email at support@toolsplus.io‚Äč

Where can I find release notes?

Please have a look at version history of the Atlassian Marketplace listing for the latest release notes.

Jira app

Do you support Jira Data Center?

Our app currently does not support Jira Data Center deployments. However, please let us know if you are interested in Jira Data Center support and we can discuss possible timeline to support Jira Data Center.

Intercom app

Which IPs do we have to whitelist in our firewall configuration?

If your Jira Server instance is behind a firewall please whitelist the following set of IPs to allow incoming webhook requests from Intercom to your Jira instance:

Addresses currently in use:

34.231.68.152
34.197.76.213
35.171.78.91

Other possible addresses (unused availability zones):

52.70.27.159
52.44.63.161
35.169.138.21

Pricing

How much does Intercom for Jira cost?

Please have a look at the pricing tab on the Intercom for Jira Marketplace listing to get a rough idea. Intercom for Jira is priced based on the number of active users in your Jira instance (Atlassian pricing model). It does not matter how many users/leads or admins you have in Intercom or how many conversation links you create or anything like that.

Migration from Jira Server to Jira Cloud

How can I migrate the app from Jira Server to Jira Cloud?

Currently, there is no direct migration path from Jira Server to Jira Cloud. However, we are considering to offer a direct and automatic migration path if there is interest in this. If you are looking to migrate please do reach out to us via support@toolsplus.io, we would love to know about it.

Do the app's features differ between Jira Server and Jira Cloud?

Luckily, Intercom for Jira provides roughly the same set of features both for Server and Cloud. The most noteable difference is the Intercom integration. On Jira Server it is part of the Jira app itself and you have to set up and configure an Intercom app yourself. On Jira Cloud, the Intercom integration is a separate app (free) that ToolsPlus is hosting for you. All you have to do is install it and connect it to your Jira Cloud instance.