> For the complete documentation index, see [llms.txt](https://docs.toolsplus.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/reference/jira-automation.md).

# Jira Automation

This reference lists all the available components the app provides for Jira automation.

## Actions

### Link Intercom conversation

#### Input

<table><thead><tr><th width="225.7734375">Field</th><th width="160.54296875">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>conversationId</code></td><td><code>string</code><br><strong>[required]</strong></td><td>Intercom conversation ID to link</td></tr><tr><td><code>issueIdOrKey</code></td><td><code>string</code><br><strong>[required]</strong></td><td>ID or key of the Jira work item to link to. This input is hidden in the UI and will be resolved by the automation from <code>{{issue.key}}</code>.</td></tr></tbody></table>

#### Output

**Output context**: `createdIntercomLink`

<table><thead><tr><th width="231.66015625">Field</th><th width="160.54296875">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>conversationId</code></td><td><code>string</code> <br><strong>[non-null]</strong></td><td>Linked Intercom conversation ID</td></tr><tr><td><code>linkCount</code></td><td><code>integer</code> <br><strong>[non-null]</strong></td><td>Number of Intercom conversations linked to the work item after the action.</td></tr><tr><td><code>changed</code></td><td><code>boolean</code><br><strong>[non-null]</strong></td><td>Whether the work item links changed</td></tr></tbody></table>

### Unlink Intercom conversation

#### Input

<table><thead><tr><th width="225.7734375">Field</th><th width="160.54296875">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>conversationId</code></td><td><code>string</code><br><strong>[required]</strong></td><td>Intercom conversation ID to link</td></tr><tr><td><code>issueIdOrKey</code></td><td><code>string</code><br><strong>[required]</strong></td><td>ID or key of the Jira work item to link to. This input is hidden in the UI and will be resolved by the automation from <code>{{issue.key}}</code>.</td></tr></tbody></table>

#### Output

**Output context**: `deletedIntercomLink`

<table><thead><tr><th width="231.66015625">Field</th><th width="160.54296875">Type</th><th>Description</th></tr></thead><tbody><tr><td><code>conversationId</code></td><td><code>string</code> <br><strong>[non-null]</strong></td><td>Linked Intercom conversation ID</td></tr><tr><td><code>linkCount</code></td><td><code>integer</code> <br><strong>[non-null]</strong></td><td>Number of Intercom conversations linked to the work item after the action.</td></tr><tr><td><code>changed</code></td><td><code>boolean</code><br><strong>[non-null]</strong></td><td>Whether the work item links changed</td></tr></tbody></table>