Jira Automation

This reference lists all the available components the app provides for Jira automation.

Actions

Link Intercom conversation

Input

Field	Type	Description
conversationId	string [required]	Intercom conversation ID to link
issueIdOrKey	string [required]	ID or key of the Jira work item to link to. This input is hidden in the UI and will be resolved by the automation from {{issue.key}}.

Output

Output context: createdIntercomLink

Field	Type	Description
conversationId	string [non-null]	Linked Intercom conversation ID
linkCount	integer [non-null]	Number of Intercom conversations linked to the work item after the action.
changed	boolean [non-null]	Whether the work item links changed

Unlink Intercom conversation

Input

Field	Type	Description
conversationId	string [required]	Intercom conversation ID to link
issueIdOrKey	string [required]	ID or key of the Jira work item to link to. This input is hidden in the UI and will be resolved by the automation from {{issue.key}}.

Output

Output context: deletedIntercomLink

Field	Type	Description
conversationId	string [non-null]	Linked Intercom conversation ID
linkCount	integer [non-null]	Number of Intercom conversations linked to the work item after the action.
changed	boolean [non-null]	Whether the work item links changed