Link your Intercom conversations to Jira issues with Intercom for Jira.

Intercom for Jira allows you to set up a seamless process from Intercom conversations to Jira issue processing and back. Empower your customer service team to provide excellent customer communication by linking Intercom conversations to Jira issues. Updates on issues can trigger re-opening of closed Intercom conversations so your team knows instantly when it's time to get back to the customer.

With conversation actions your Intercom team can create new Jira issues or link existing ones from within any Intercom conversation, without ever having to leave Intercom.

Additionally see linked Intercom conversations and their respective users right inside Jira without having to leave the current context. And if your workflow requires you to change systems, Intercom is just one click away.

Let's get started

Key Features

Supported Products

All Jira Cloud products are supported:

We are working on a Jira Server version that is expected to be out around summer 2018. If you are interested in Jira Server release please let us know via our Intercom or and we will keep you posted the progress.


See the support page


Let us know how we can make this product work better for you. We highly value your feedback to continuously improve.

Contact us at or please consider leaving a review on the Atlassian Marketplace listing.

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